(WiseProtect Pro Medical Insurance Plan)
Search your preferred Network Doctors from the Network directory* and make your appointment
Present your medical card upon registration at Network healthcare facilities
Network Doctors will submit the application to AXA for you
AXA will review the application and issue a confirmation letter to you after approval
Start your treatment with no pressure
Download and complete the Pre-authorisation Form I
Your Attending doctor to complete Pre-authorisation Form II
Send the completed Pre-authorisation Form I and Form II by email or Fax before treatment begins
AXA will review the application and issue a confirmation letter to you after approval
Start your treatment with no pressure
Please keep the pre-authorisation documentation for 6 months from the pre-authorisation completion date. AXA reserves the right to request additional information/documentation to support each pre-authorisation.
For Network Arrangement
For Non-network Arrangement
Contact Information
Telephone: (853) 8799 2812
Email: ma.enquiry@axa.com.mo
Remarks
*Network directory only includes Hong Kong and mainland China. The number of medical and surgical specialties may vary. Please login to Emma by AXA or other channels made available by AXA or call AXA Customer Care Hotline on (853) 8799 2812 for the latest list of Network directory.
To provide you with a better digital customer experience, we have launched a new e-service platform - Emma by AXA.
Please note that you will be leaving the AXA Macau website and redirected to AXA Hong Kong website to access Emma by AXA.