Claims Appeal

If you disagree with our claims decisions, you can appeal against the claims results. We will handle all appeal requests fairly and timely.

Time for appeal:

Claims appeal requests must be submitted within 90 days from the notice date of our Claim Settlement Advice / Notification of Claim Decision.

Documents required:

1. A signed written instruction specifying the claims you would like to appeal, and your reason(s) for appeal
2. A copy of the Claim Settlement Advice / Notification of Claim Decision
3. Supporting documents (if any)

Mailing Address:

Avenida do Infante D, Henrique
No. 43-53A, 20 Andar, The Macau Square, Macau

Processing time:

A written result will be provided to you in 10-15 working days upon receipt of the required documents.

Appeal Enquiry:

• Call the respective product’s enquiry hotline; or
• Submit a respective product’s e-form at the “Contact Us” page